30 Day Guarantee

At Urban Bike we want you to be 100% satisfied with your purchase. If within 30 days of the original order, you are not satisfied with your purchase we will exchange the item for another item to the same value, or offer you a refund, provided it is returned in original saleable condition.

Shipping and delivery 

Orders are normally dispatched within 24 hours of payment. Please allow about 1-2 working days for delivery in Auckland and 2-3 working days for delivery to most other parts of New Zealand. Please let us know if your order does not arrive in a reasonable time and we will see if we can find out why. 

Returns Procedure

Please email us at drew@smithcoffee.co.nz before returning the item. To complete your return, we require a receipt or proof of purchase.  Once your return is received and inspected, we will send you an email to notify you.You will be responsible the shipping costs for returning the item.

Returns Address

Urban Bike Ltd - 21 Islington Street, North East Valley, Dunedin 9010

How we use your information

We will not give out identifying information to third parties. We use the personal information collected from you in the order process to help us deliver your order,or contact you about your order if we have any questions.